Dependency of binutils-debuginfo-2.17.50.0.5-21.3.x86_64.rpm

Name: otrs

Project: SUSE_Linux_10.1

Repository: oss

Title: Open Ticket Request System

Description:
OTRS is an Open source Ticket Request System with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You are going to love the OTRS!

Feature list:

Web-Interface:

- Agent web-interface for viewing and working on all customer
requests

- Admin web-interface for changing system settings

- Customer web-interface for viewing and sending information to the
agents

- Web-interface with themes support

- Multi-language support (Bulgarian, Dutch, English, Finnish,
French, German, and Spanish)

- Customize the output template's (dtl) release independently

- Web-interface with attachment support

- Easy and logical to use

E-mail-Interface:

- MIME support (attachments)

- PGP support

- SMIME support

- dispatch incoming e-mail via e-mail address or x-header

- autoresponders for customers by incoming e-mail (per queue)

- e-mail notification to the agent by new tickets, follow-ups, or
lock timeouts

Ticket:

- custom queue view and queue view of all requests

- Ticket locking

- Ticket replies (standard responses)

- Ticket autoresponders per queue

- Ticket history, evolution of ticket status, and actions taken on
ticket

- ability to add notes (with different note types) to a ticket

- Ticket zoom feature

- Tickets can be bounced or forwarded to other e-mail addresses

- Ticket can be moved to a different queue (this is helpful if
e-mails are for a specific subject)

- Ticket priority

- Ticket time accounting

- content full text search

System:

- creation and configuration of user accounts and groups

- creation of standard responses

- signature configuration per queue

- salutation configuration per queue

- e-mail notification of administrators

- e-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)

- submitting update-info (via e-mail or web interface)

- deadlines for trouble tickets

- ASP (active service providing) support

- TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'

- Ticket number format free setable

- different levels of permissions and access rights

- XML layer to support for different SQL databases (like MySQL,
PostgreSQL, Oracle and DB2)

- user authentication against database or ldap directory

- easy to develop your own add-ons (OTRS API)

- easy to write different front-ends (for example: X Window System,
console)

- a fast and useful application



Authors:
--------
Carsten Gross <carsten at siski.de>
Christian Schoepplein <cs at otrs.com>
Franz Breu <breu.franz at bogen.net>
Fred van Dijk <fvandijk at marklin.nl>
Lars Müller <lmuelle at samba.org>
Nicolas Goralski <ngoralski at oceanet-technology.com>
Richard Kammermayer <rk at otrs.com>
Stefan Rother <sr at otrs.com>
Thomas Raith <tr at otrs.com>
Vladimir Gerdjikov <gerdjikov at gerdjikovs.net>
Martin Edenhofer <me at otrs.com>

Version: 2.0.4

Release: 10

Architecture: x86_64

Size: 11.1 MB

Build Time: 2006-04-23 03:28:00 +0200 (about 18 years ago)