Dependency of binutils-2.17.50.0.5-21.5.src.rpm
Name: otrs
Project: SUSE_Linux_10.1
Repository: oss
Title: Open Ticket Request System
Description:
OTRS is an Open source Ticket Request System with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You are going to love the OTRS!
Feature list:
Web-Interface:
- Agent web-interface for viewing and working on all customer
requests
- Admin web-interface for changing system settings
- Customer web-interface for viewing and sending information to the
agents
- Web-interface with themes support
- Multi-language support (Bulgarian, Dutch, English, Finnish,
French, German, and Spanish)
- Customize the output template's (dtl) release independently
- Web-interface with attachment support
- Easy and logical to use
E-mail-Interface:
- MIME support (attachments)
- PGP support
- SMIME support
- dispatch incoming e-mail via e-mail address or x-header
- autoresponders for customers by incoming e-mail (per queue)
- e-mail notification to the agent by new tickets, follow-ups, or
lock timeouts
Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status, and actions taken on
ticket
- ability to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other e-mail addresses
- Ticket can be moved to a different queue (this is helpful if
e-mails are for a specific subject)
- Ticket priority
- Ticket time accounting
- content full text search
System:
- creation and configuration of user accounts and groups
- creation of standard responses
- signature configuration per queue
- salutation configuration per queue
- e-mail notification of administrators
- e-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)
- submitting update-info (via e-mail or web interface)
- deadlines for trouble tickets
- ASP (active service providing) support
- TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'
- Ticket number format free setable
- different levels of permissions and access rights
- XML layer to support for different SQL databases (like MySQL,
PostgreSQL, Oracle and DB2)
- user authentication against database or ldap directory
- easy to develop your own add-ons (OTRS API)
- easy to write different front-ends (for example: X Window System,
console)
- a fast and useful application
Authors:
--------
Carsten Gross <carsten at siski.de>
Christian Schoepplein <cs at otrs.com>
Franz Breu <breu.franz at bogen.net>
Fred van Dijk <fvandijk at marklin.nl>
Lars Müller <lmuelle at samba.org>
Nicolas Goralski <ngoralski at oceanet-technology.com>
Richard Kammermayer <rk at otrs.com>
Stefan Rother <sr at otrs.com>
Thomas Raith <tr at otrs.com>
Vladimir Gerdjikov <gerdjikov at gerdjikovs.net>
Martin Edenhofer <me at otrs.com>
Version: 2.0.4
Release: 10
Architecture: i586
Size: 11.1 MB
Build Time: 2006-04-23 03:04:00 +0200 (about 18 years ago)
Provides
Symbol | Required by |
---|---|
perl(Authen::SASL) = 2.03 | |
perl(Authen::SASL::CRAM_MD5... | |
perl(Authen::SASL::EXTERNAL... | |
perl(Authen::SASL::Perl) = ... | |
perl(Authen::SASL::Perl::AN... | |
perl(Authen::SASL::Perl::CR... | |
perl(Authen::SASL::Perl::EX... | |
perl(Authen::SASL::Perl::LO... | |
perl(Authen::SASL::Perl::PL... | |
perl(Date::Pcalc) = 1.2 | |
perl(HTML::Safe) = 1.0 | |
perl(IO::AtomicFile) = 2.101 | |
perl(IO::InnerFile) = 2.102 | |
perl(IO::Lines) = 2.103 | |
perl(IO::Scalar) = 2.104 | |
perl(IO::ScalarArray) = 2.103 | |
perl(IO::Stringy) = 2.108 | |
perl(IO::Wrap) = 2.102 | |
perl(IO::WrapTie) = 2.102 | |
perl(IO::WrapTie::Master) | |
perl(IO::WrapTie::Slave) | |
perl(Kernel::Config) = 1.16 | |
perl(Kernel::Config::Defaul... | |
perl(Kernel::Config::Generi... | |
perl(Kernel::Language) = 1.37 | |
perl(Kernel::Language::bb) ... | |
perl(Kernel::Language::bg) ... | |
perl(Kernel::Language::cz) ... | |
perl(Kernel::Language::de) ... | |
perl(Kernel::Language::en) ... | |
perl(Kernel::Language::es) ... | |
perl(Kernel::Language::fi) ... | |
perl(Kernel::Language::fr) ... | |
perl(Kernel::Language::hu) ... | |
perl(Kernel::Language::it) ... | |
perl(Kernel::Language::nb_N... | |
perl(Kernel::Language::nl) ... | |
perl(Kernel::Language::pl) ... | |
perl(Kernel::Language::pt) ... | |
perl(Kernel::Language::pt_B... | |
perl(Kernel::Language::ru) ... | |
perl(Kernel::Language::sv) ... | |
perl(Kernel::Language::xx_A... | |
perl(Kernel::Language::xx_C... | |
perl(Kernel::Language::zh_C... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Admin... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Agent... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::Custo... | |
perl(Kernel::Modules::FAQ) ... | |
perl(Kernel::Modules::FAQCa... | |
perl(Kernel::Modules::FAQLa... | |
perl(Kernel::Modules::Insta... | |
perl(Kernel::Modules::Publi... | |
perl(Kernel::Modules::Syste... | |
perl(Kernel::Modules::Syste... | |
perl(Kernel::Modules::Test)... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::Output::HTML::... | |
perl(Kernel::System::Auth) ... | |
perl(Kernel::System::Auth::... | |
perl(Kernel::System::Auth::... | |
perl(Kernel::System::Auth::... | |
perl(Kernel::System::Auth::... | |
perl(Kernel::System::AuthSe... | |
perl(Kernel::System::AuthSe... | |
perl(Kernel::System::AuthSe... | |
perl(Kernel::System::AuthSe... | |
perl(Kernel::System::AutoRe... | |
perl(Kernel::System::CheckI... | |
perl(Kernel::System::Config... | |
perl(Kernel::System::Crypt)... | |
perl(Kernel::System::Crypt:... | |
perl(Kernel::System::Crypt:... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::Custom... | |
perl(Kernel::System::DB) = ... | |
perl(Kernel::System::DB::db... | |
perl(Kernel::System::DB::ma... | |
perl(Kernel::System::DB::my... | |
perl(Kernel::System::DB::or... | |
perl(Kernel::System::DB::po... | |
perl(Kernel::System::Email)... | |
perl(Kernel::System::Email:... | |
perl(Kernel::System::Email:... | |
perl(Kernel::System::EmailP... | |
perl(Kernel::System::Encode... | |
perl(Kernel::System::FAQ) =... | |
perl(Kernel::System::FileTe... | |
perl(Kernel::System::Generi... | |
perl(Kernel::System::Generi... | |
perl(Kernel::System::Generi... | |
perl(Kernel::System::Group)... | |
perl(Kernel::System::LinkOb... | |
perl(Kernel::System::LinkOb... | |
perl(Kernel::System::LinkOb... | |
perl(Kernel::System::Lock) ... | |
perl(Kernel::System::Log) =... | |
perl(Kernel::System::Log::F... | |
perl(Kernel::System::Log::S... | |
perl(Kernel::System::Main) ... | |
perl(Kernel::System::Notifi... | |
perl(Kernel::System::PID) =... | |
perl(Kernel::System::POP3Ac... | |
perl(Kernel::System::Packag... | |
perl(Kernel::System::Permis... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::PostMa... | |
perl(Kernel::System::Priori... | |
perl(Kernel::System::Queue)... | |
perl(Kernel::System::Search... | |
perl(Kernel::System::Spelli... | |
perl(Kernel::System::State)... | |
perl(Kernel::System::Stats:... | |
perl(Kernel::System::Stats:... | |
perl(Kernel::System::Stats:... | |
perl(Kernel::System::Stats:... | |
perl(Kernel::System::StdAtt... | |
perl(Kernel::System::StdRes... | |
perl(Kernel::System::System... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Ticket... | |
perl(Kernel::System::Time) ... | |
perl(Kernel::System::User) ... | |
perl(Kernel::System::User::... | |
perl(Kernel::System::Web::I... | |
perl(Kernel::System::Web::I... | |
perl(Kernel::System::Web::I... | |
perl(Kernel::System::Web::R... | |
perl(Kernel::System::Web::U... | |
perl(Kernel::System::Web::U... | |
perl(Kernel::System::Web::U... | |
perl(Kernel::System::XML) =... | |
perl(Kernel::System::XMLMas... | |
perl(MIME::Body) = 5.417 | |
perl(MIME::Body::File) | |
perl(MIME::Body::InCore) | |
perl(MIME::Body::Scalar) | |
perl(MIME::Decoder) = 5.417 | |
perl(MIME::Decoder::Base64)... | |
perl(MIME::Decoder::BinHex)... | |
perl(MIME::Decoder::Binary)... | |
perl(MIME::Decoder::Gzip64)... | |
perl(MIME::Decoder::NBit) =... | |
perl(MIME::Decoder::QuotedP... | |
perl(MIME::Decoder::UU) = 5... | |
perl(MIME::Entity) = 5.417 | |
perl(MIME::Field::ConTraEnc... | |
perl(MIME::Field::ContDisp)... | |
perl(MIME::Field::ContType)... | |
perl(MIME::Field::ParamVal)... | |
perl(MIME::Head) = 5.417 | |
perl(MIME::Parser) = 5.417 | |
perl(MIME::Parser::FileInto) | |
perl(MIME::Parser::FileUnder) | |
perl(MIME::Parser::Filer) | |
perl(MIME::Parser::InnerFile) | |
perl(MIME::Parser::Reader) | |
perl(MIME::Parser::Results) | |
perl(MIME::ToolUtils) | |
perl(MIME::Tools) = 5.417 | |
perl(MIME::WordDecoder) | |
perl(MIME::WordDecoder::ISO... | |
perl(MIME::WordDecoder::US_... | |
perl(MIME::Words) = 5.417 | |
perl(Mail::Address) = 1.60 | |
perl(Mail::Cap) = 1.60 | |
perl(Mail::Field) = 1.60 | |
perl(Mail::Field::AddrList)... | |
perl(Mail::Field::Date) = 1.60 | |
perl(Mail::Field::Generic) | |
perl(Mail::Filter) = 1.60 | |
perl(Mail::Header) = 1.60 | |
perl(Mail::Internet) = 1.60 | |
perl(Mail::Mailer) = 1.60 | |
perl(Mail::Mailer::qmail) | |
perl(Mail::Mailer::rfc822) | |
perl(Mail::Mailer::sendmail) | |
perl(Mail::Mailer::smtp) | |
perl(Mail::Mailer::smtp::pipe) | |
perl(Mail::Mailer::testfile... | |
perl(Mail::Mailer::testfile... | |
perl(Mail::Send) = 1.60 | |
perl(Mail::Util) = 1.60 | |
perl(XML::Parser::Lite) = 60 | |
perl(main) | |
otrs = 2.0.4-10 |
Requires
Symbol | Provided by |
---|---|
apache2 | apache2 |
apache2-mod_perl | apache2-mod_perl |
perl | perl |
perl-DBI | perl-DBI |
perl-GD | perl-GD |
perl-GDGraph | perl-GDGraph |
perl-GDTextUtil | perl-GDTextUtil |
perl-Net-DNS | perl-Net-DNS |
perl-Digest-MD5 | perl |
perl-Msql-Mysql-modules | perl-DBD-mysql |
mysql | mysql |
mysql-client | mysql-client |
mysql-shared | mysql-shared |
fetchmail | fetchmail |
procmail | procmail |
insserv | insserv |
sed | sed |
fillup | fillup |
coreutils | coreutils |
apache2 | apache2 |