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Detailed Information About otrs-3.1.17-1.1.i586.rpm

Title: The Open Ticket Request System

Description:
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.

Feedback: feedback@otrs.org


Authors:
--------
Carsten Gross <carsten at siski.de>
Christian Schoepplein <cs at otrs.de>
Franz Breu <breu.franz at bogen.net>
Fred van Dijk <fvandijk at marklin.nl>
Lars MueLLER <lars at m5r.de>
Nicolas Goralski <ngoralski at oceanet-technology.com>
Richard Kammermayer <rk at otrs.de>
Stefan Rother <sr at otrs.de>
Thomas Raith <tr at otrs.de>
Vladimir Gerdjikov <gerdjikov at gerdjikovs.net>
Martin Edenhofer <me at otrs.de>

OTRS is an Open source Ticket Request System with many features to manage
customer telephone calls and e-mails. It is distributed under the GNU
General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD,
OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer
them with a team of agents? You're going to love the OTRS!

Feature list:

Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
Finnish, French, German, Italian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with attachment support
- easy and logical to use

Email-Interface:
- PGP support
- SMIME support
- MIME support (attachments)
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- email-notification to the agent by new tickets, follow ups or lock timeouts

Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status and actions taken on ticket
- abaility to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other email addresses
- Ticket can be moved to a different queue (this is helpful if emails are
for a specific subject)
- Ticket priority
- Ticket time accounting
- Ticket merge feature
- Ticket ACL support
- content Fulltext search

System:
- creation and configuration of user accounts, and groups
- creation of standard responses
- Signature configuration per queue
- Salutation configuration per queue
- email-notification of administrators
- email-notification sent to problem reporter (by create, locked, deleted,
moved and closed)
- submitting update-info (via email or webinterface).
- deadlines for trouble tickets
- ASP (activ service providing) support
- TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
- Ticket number format free setable
- different levels of permissions/access-rights.
- central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
- user authentication agains database or ldap directory
- easy to develope you own addon's (OTRS API)
- easy to write different frontends (e. g. X11, console, ...)
- own package manager (e. g. for application modules like webmail, calendar or
filemanager)
- a fast and useful application

Version: 3.1.17

Release: 1.1

Architecture: i586

Size: 25.9 MB

Build Time: 2013-06-18 10:27:27 +0200 (over 11 years ago)

Provides

Symbol Required by
otrs = 3.1.17-1.1

Requires

Symbol Provided by
perl perl
perl-DBI perl-DBI
mysql MySQL-server-standard mysql
perl-libwww-perl perl-libwww-perl
perl(URI) perl-URI
perl(Date::Format) perl-TimeDate
perl(Net::DNS) perl-Net-DNS
perl(IO::Socket::SSL) perl-IO-Socket-SSL
perl(XML::Parser) perl-XML-Parser
perl-GD perl-GD
perl-GDGraph perl-GDGraph
perl-GDTextUtil perl-GDTextUtil
perl-Net-DNS perl-Net-DNS
perl-Digest-MD5 perl
apache2 apache2
apache2-mod_perl apache2-mod_perl
mysql-client MySQL-client-standard mysql-client
perl-Msql-Mysql-modules perl-DBD-mysql
mysql-shared mysql-shared
procmail procmail
pwdutils pwdutils